Returns & Exchanges
At Medcursor, we stand behind the quality of our wellness products and offer a 30-day window for returns or exchanges if you are not completely satisfied. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the device in its original box, ensuring all power adapters, manuals, and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing