Frequently Asked Questions
Everything you need to know about your Medcursor experience.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do your products come with a warranty?
Yes, all Medcursor products come with a standard 1-year limited warranty that covers manufacturing defects. You can also register your product on our website to extend your coverage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your massage products safe for everyone to use?
While our products are designed for general relaxation, we recommend consulting with a medical professional before use if you are pregnant, have a pacemaker, or have pre-existing health conditions.